1. SCOPE OF WORK

Millie Turner Designs (“Designer”) will provide remote (E-Design) concepts that typically include:

• Moodboard  

• Room Layout  

• Concept  

• Shopping List  

 

Excluded Services:

• On-site measurement or verification of dimensions  

• Ordering or procurement of items  

• Supervision of contractors or installations  

• Code compliance assurance  

​

2. DESIGN REVISIONS & ADDITIONAL AMENDMENTS

• The base E-Design package includes one (1) round of amendments to the initial concept. Any further revisions requested after final design delivery are billable at the Designer’s standard hourly rate. Such additional amendments are not guaranteed to begin immediately, as E-Design availability is generally scheduled in two (2)-week intervals.

 

3. CLIENT RESPONSIBILITIES

Accurate Measurements & Fit 

• Clients must provide accurate measurements and ensure recommended items will fit (doorways, stairwells, ceiling heights, etc.).  

• All recommendations are based solely on the information Clients provide; the Designer is not liable for costs or losses due to incorrect measurements or access issues.

 

Procurement & Coordination 

• Clients remain solely responsible for ordering products, working with suppliers, and handling deliveries or installations.  

• The Designer makes no guarantees about third-party return, exchange, or refund policies; Clients must confirm policies directly with each supplier.

 

Samples & Paint Testing 

• Clients are responsible for obtaining and testing recommended samples, paint colors, or finishes before purchase or application.  

• Variations in colour or finish (due to digital imaging or manufacturing differences) do not entitle Clients to a refund or financial compensation from the Designer.

 

Inspection of Deliveries 

• Clients must inspect all delivered items for damage or defects and address any disputes directly with the vendor.

 

Implementation & Results 

• The Designer provides creative concepts only; no on-site visits will be conducted.  

• All installation, assembly, or construction details are the Client’s sole responsibility.  

• The Designer is not liable for dissatisfaction arising from implementation methods or results.

 

4. FEES & PAYMENT

• The total E-Design fee is payable in full before the start date or as specified during the booking process.  

• If payment is not received before the scheduled start date, the Client’s start date may be forfeited and rebooked to the next available slot.

 

5. INTELLECTUAL PROPERTY

• All design concepts (including any drawings, presentations, or materials) remain the exclusive intellectual property of the Designer.  

• Upon full payment, Clients receive a non-exclusive, non-transferable license to use the designs for their personal project only.  

• No reproduction, distribution, or sale of the Designer’s materials is permitted without explicit written permission.

​

6. LIMITATION OF LIABILITY & DISCLAIMERS

1. No Warranties on Third-Party Products  

• The Designer makes no warranties regarding third-party products or services recommended.  

 

2. No Financial Responsibility for Ordering Errors

• If items do not fit or cannot be delivered due to the Client’s measurements or access restrictions, the Designer is not responsible for fees or extra costs.

 

3. No Guarantee of Colour or Finish  

• Digital or printed images may differ from actual colors or finishes; Clients accept the risk of these variations.

 

4. No Refund or Compensation for Personal Preference 

• The Designer’s work ends once the E-Design package is delivered. Dissatisfaction with style or color does not entitle Clients to compensation or a refund.

 

5. No Liability for Structural or Code Compliance  

• Clients must ensure compliance with local building regulations and structural integrity; the Designer is not liable for related issues.

 

6. Maximum Liability  

• Under no circumstances does the Designer’s total liability exceed the fees paid by the Client. No indirect or consequential damages will be covered.

 

7. TERMINATION & DISPUTES

1. Non-Refundable Once Begun  

• E-Design fees are non-refundable once the Designer has begun work.

 

2. Refunds Before the Start Date

• If the Client cancels five (5) working days or fewer before the scheduled start date or after work has started, no refund is available.

If cancellation occurs between the day of payment and up to five (5) days prior to the start date, 50% of the total fee will be refunded.

 

4. Delivery & Obligation  

• The Designer’s obligation concludes when the final E-Design package is delivered; personal taste preferences do not warrant refunds.

 

5. Governing Law & Dispute Resolution

• These Terms are governed by the laws of England and Wales. The parties agree to attempt resolution through good faith negotiation before pursuing legal remedies.

 

8. GOVERNING LAW & DISPUTE RESOLUTION

• This arrangement is governed by the laws of England and Wales.  

• Both parties will make a good-faith effort to resolve disputes amicably.

 

9. ENTIRE AGREEMENT

• These Terms & Conditions represent the entire understanding for E-Design services and supersede all prior communications.  

• Any changes must be agreed upon in writing.

​